Archive for the 'Employee Engagement Programs' Category
All the hard decisions that had to be made by management because of the recession still shape the employees definition of what normal really is. Companies are still dealing with an attitude of getting by with less, spending only when necessary. Management is wondering why or even if they should invest in employee recognition systems. Coming out of the last major recession, these types of attitudes persisted for several years.
But employee recognition still matters. It is still a key element in employee engagement and can help drive increased employee performance. HR thought leaders understand this and are focusing this investment in recognition to increase the impact on the bottom line. Suggestions systems designed to reduce overall costs, wellness efforts that have shown to reduce medical costs, safety award systems that can reduce incidents of injuries and accidents, and team based sales and marketing efforts that combine internal support groups and field personnel are all tactics to drive incremental profits.
Now is the time to use employee awards to promote collaboration within cross-functional departments. Properly planned and implemented reward systems can put your employees back on the offense instead of staying on defense to protect their jobs. Employee recognition systems can be designed and promoted around encouraging idea creation, innovation and sharing. They can align corporate goals and objectives into the goals and objectives of your employees.
So start your year off right. Dust off the recognition system that may have been put on the shelf or gathering dust because of lack of budgets. If you have some money to spend, you might even want to give each employee a $25 Award of Choice card and thank them for all the time and effort they put in while you were going through tougher times. You might be amazed at how that simple gesture can strike a spark that ignites a fire of optimism.
‘Nobody motivates today’s workers. If it doesn’t come from within, it doesn’t come. Fun helps remove the barriers that allow people to motivate themselves.’, Herman Cain. Founder Godfather Pizza
According to Alan Fairweather, an International speaker and successful author and purveyor of employee motivation as the “Motivation Doc”:
“The number 1 motivator for people at work is – the work itself. Not money as many people still think it is, or even recognition. In all the surveys that have been done over the years with employees, this is the most important motivator that comes up every time. It doesn’t matter in what country the research is done or the industry, they results are always the same.”
Employees will be highly motivated and engaged if they think their jobs are meaningful and important to the success of the company. They will be motivated if their job is interesting and they like what they do. So the simple answer on how to motivate the workforce is to make the jobs important to the individual.
Obviously this a bit more complex than just making someone’s job interesting, but it’s not a bad place to start. Most individuals in the workplace can and will motivate themselves to positive performance, but there will always be degrees of that. To get the majority of the employee base to move up the performance scale will take more a bit more effort.
As stated in the post, you might want to try other practical steps to make the job more meaningful such as varying the tasks they actually perform, give them more responsibility, ask them to assist co-workers, to occasionally attend management meetings, and provide further training. And when all that works, make sure you recognize them for efforts.
One of the most important things you can do to positively affect the performance of your employee recognition program is to make sure it is communicated properly. With the advent of social media in the workplace there seems to be an automatic assumption that communication of these programs will take of care of itself and we don’t have to do much. Maybe we do get a lot out of these social media sources, but don’t rely on them so heavily that you forget to promote your program whenever possible.
To start, make sure that the program is kicked off successfully. Use senior management, either on video or in person to announce it and share why it is so important. If it’s already in place, once a year you should re-introduce the program using senior management. No one has the skills of the great orators of our history, but some pre-planning will help make that introduction a success. This post from TLNT, a popular HR management blog, gives some excellent advice on how to get your message out to your audience. Simple ideas for doing this include:
- Analyzing Your Audience….who you’re talking to, what they want, how they can benefit
- Understanding the Reactions You Want to Produce….what do you want them to do
- Modify the Delivery to Achieve Those Reactions….use passion while delivering your message
The launch is critical, but ongoing communication with participants is equally as important. When you motivate your employees with a proper launch, they have a choice: they either stay engaged, they stay involved, they take a proactive stance to sort of continue to be involved in that vision, and/or they shut down. Ongoing communications help ensure that they don’t shut down.
Thought we’d bring this research from late 2012 on what gifts that adults wanted for the holidays.
It’s a little dated, but parallels more current data we’ve seen from the incentive industry. In light of all the discussion of late about employee engagement award platforms, we thought this would be helpful. Since the founding of this blog, we have been stating that gift cards are the #1 award in the incentive industry, for the fundamental reason that it’s what people want. That hasn’t changed. And when it does, don’t worry, gift cards competitors will tout that to the heavens.
In terms of what outlets these gift cards are for, this same IRF survey revealed that the largest number are for department stores at 39% followed by restaurants at 33%, bookstores at 21%, coffee shops at 18%, discount stores like Costco at 14%, grocery stores/gas stations at 13% and online retailers rounding it out at 11%.
It was interesting for us to note that when the traditional merchandise award supplier’s harangue on the main problem of using gift cards the main reasons is that they can be used for groceries and gasoline. And they are right, but 87% of the time, they wrong! Frankly it really shouldn’t make much difference to the incentive planner; the participant has to perform in order to receive the award. There are some schools of thought that think you should let them have what they want anyway. Who are we to determine those preferences?
Here’s a post on employee recognition that is well worth the read. It comes from The Fistful of Talent blog and was written by Paul Hebert, a well-known and respected incentive industry consultant with Symbolist.
His point that there is no shortage of platforms on which to run any and all types of employee engagement (read reward) systems is almost an understatement. Everyone and anyone who wants to sell any kind of reward will have one. And, if you bring them all in for a presentation you’ll find that they are all very similar, with cute little features that promise to give you the ultimate in employee recognition systems.
Recently, Google ruffled the feathers of the reward industry by doing away with a standard points based approach and develop their own platform…obviously easier and more cost effective for them to do. But they mentioned that a primary reason for doing it themselves was to be able to control the award delivery and give their people what they wanted, based of course on the analytics!
Google spent their planning time focusing on the value of their employees and what they needed to do motivate increased high performance. And that is what a well-designed platform should do.
If you are in that phase of planning (or have had a platform in place for some time and are thinking about revisions) you need to realize that unless the platform supplier is a strictly a software company, they will typically sell their system and the support of it at extremely low competitive pricing or even giving it away. This is done in order to pack the award side of it with awards that provide them with the high margin items that provide the profit to be able to give away the platform. It’s like the sales strategy employed by Gillette many years ago. They gave away the razors to sell the blades.
So if you want robot recognition as shown today by hundreds of suppliers, be careful that you get the kind of award delivery system that will truly excite your people.